I called and they got me in that day! We arrived and the staff was so kind and pleasant. From start to finish they were all amazing. My son lost his glasses, they did a comprehensive eye exam on him, made him laugh and made him feel comfortable. The doctor let me ask all my questions, volunteered information to help me as I don't know much about the process. They were all so wonderful and we got in and out in an hour. Would highly recommend them!